Shipping Policy
At All Stake Supply, we're committed to delivering our quality products right to your door or project site efficiently and reliably.
Below, you'll find all the essential information about our shipping practices, designed to ensure you have a smooth and satisfactory experience with every order.
Shipping Coverage
- Nationwide Delivery: We proudly offer shipping across Australia, covering metropolitan and regional areas.
- Sydney Basin, Newcastle, Central Coast, and Wollongong: Deliveries within these areas are performed by logistics vehicles dedicated to All Stake Supply, ensuring direct on-site or office delivery.
Shipping Costs
- Shipping costs are calculated based on the weight, dimensions, and destination of your order. We strive to keep shipping costs as low as possible, reflecting our commitment to competitive pricing.
- For specific shipping quotes, please proceed to checkout or contact our customer service team for assistance.
Order Processing Time
- Orders are typically processed within 1-2 business days. During peak periods, processing times may vary.
- Custom orders or items not in stock may require additional processing time; our customer service team will communicate any delays promptly.
Delivery Times
- Delivery times vary by location and are estimated at the time of order. Typically, orders within the Sydney basin are delivered within 1-3 business days.
- National deliveries may take between 3-7 business days, depending on the destination and carrier schedules.
Tracking Your Order
- Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor your delivery's progress.
Special Instructions
- If you have special delivery instructions or requirements, please include them with your order or contact our customer service team immediately after placing your order.
Missed Deliveries
- In case of a missed delivery, the carrier will leave a notice with instructions for rescheduling or picking up your order.
Customer Service
- Our dedicated customer service team is here to assist with any questions or concerns regarding your order, shipping, or delivery. Contact us at our St Mary's office for personalised support.
Changes to Shipping Policy
- All Stake Supply reserves the right to update this shipping policy at any time. Any changes will be posted on this page, so please review it periodically.
For further assistance or to answer any questions, please don't hesitate to get in touch with our customer service team. Thank you for choosing All Stake Supply for your project needs!
